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Trust & Safety Operations Analyst

  • January 07, 2021 11:09 AM
    Message # 9746841

    Snagajob is seeking a full-time Trust & Safety Operations Analyst to help scale our Trust & Safety team at Snagajob. This is a unique opportunity to drive the Trust and Safety arm of a rapidly growing and evolving marketplace ecosystem.

    The Trust & Safety Team at Snagajob is dedicated to building positive and safe experiences for all users in our marketplace. As the Trust and Safety Analyst, you will work to deliver the safest experience possible on the marketplace while also reinforcing an internal culture of Trust and Safety at Snagajob. You will be responsible for key trust & safety analytics, ensuring key stakeholders and the broader organization are informed on where we’re having success and where our products and processes may be improved. As a Trust & Safety Analyst you will partner cross-departmentally with engineering, product managers, project managers, and operations teams to scale systems to detect, mitigate and prevent fraudulent activity across multiple facets of our marketplace. The ideal candidate for this role has a background in risk management, trust, and safety, and marketplace operations.

    What You’ll Do

    • Outline, define and evaluate threat metrics across the site. 
    • Identify and investigate drivers of threat metrics across both sides of the marketplace.
    • Manage the active fraud and abuse “threat map” to actively manage entry points within our marketplace.
    • Investigate active trends to recognize patterns, identify the root cause, and outline actionable solutions to drive trust between our seekers and employers on-site. 
    • Buildout and maintenance of report, dashboard, and visualization to allow stakeholders to better understand the scope and scale of threats in our marketplace.
    • Partner with cross-departmental stakeholders to ensure Snagajob has the tools, processes, and tactics in place to mitigate fraudulent activity across the marketplace as well as put in place and manage automated detection systems.
    • Build and iterate on a Trust and Safety playbook that continuously improves decisions/actions on claims and cases leading to progressively improved customer satisfaction, reduced risk, and higher consistency. 
    • Synthesize analysis to deliver compelling, insightful, data-driven recommendations to leadership.

    What You Will Bring

    • Demonstrated ability to create key metrics and KPIs
    • Experience with Looker/SQL, Tableau or similar as well as Salesforce experience
    • Experience in Cyber Security &/or Trust & Safety, specifically in eCommerce or Marketplace is desired.
    • Experience in Operations Research, Optimization, or Operational Analysis
    • Ability to exercise judgment when policies are not well-defined
    • Ability to translate complex findings and results into a compelling narrative
    • Background in statistics and experimentation or acquired knowledge in this area
    • Demonstrated success in Fraud Mitigation tactics and processes is a plus

    At Snagajob, we celebrate our differences in an inclusive workplace designed to support the things that make us individuals. Snagajob is proud to be an equal opportunity employer and we strongly encourage candidates from all different backgrounds and identities to apply. Each new hire gives us the opportunity to bring in a fresh new perspective to further diversify our company for the benefit of our employees, products and our community.

    Why Snagajob

    Snagajob offers a highly competitive compensation and benefits package including medical, dental, vision, life insurance, a 401k plan, health and fitness incentives, PTO, paid community service time, and a casual fun work environment with an award winning culture. What Snaggers love most is our commitment to work-life blend and the amazing leaders who are dedicated to helping their teams grow personally and professionally. Snagajob promotes a culture of community and support, so once a Snagger, always a Snagger. We pride ourselves on keeping it real and not being afraid to challenge the status quo.

    About Snagajob

    Snagajob, the country’s largest and fastest-growing platform for hourly work, connects more than 47 million active job seekers with employment opportunities at 450,000 employer locations in the US and Canada. Snagajob’s mission is to put people in the right fit positions so they can maximize their potential and live more fulfilling lives. Through Snagajob, workers gain the flexibility of working when and where they choose while employers are assured every shift stays filled. For more information, visit www.Snagajob.com or connect with us on LinkedIn, Instagram, Facebook and Twitter.

    To apply: https://grnh.se/08ec61a11us

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