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Client Executive

  • March 30, 2020 12:38 PM
    Message # 8867534

    The Opportunity

    In an effort to better serve our 100+ million registered hourly workers and over 470,000 employer locations, Snagajob is looking for a Client Executive. This Snagger will be responsible for executing on current customer agreements while looking for opportunities to grow and upsell additional Snagajob products and services to some of the country’s most recognizable brands. The Client Executive’s primary goal is to grow and protect the financial investments of current Snagajob clients.  

    This role may be based remotely or in our Richmond or Arlington, VA, or Charleston, SC office.

    What You'll Get to Do

    • Prioritize a territory of existing clients to better understand which clients have additional growth opportunities
    • Advocate for and engage with new customers to pass off relevant information to ensure a strong onboarding experience 
    • Ensure key users and decision makers of the organization know how to use and maximize their investment with us
    • Thoroughly understand the products and services sold to each account and assign resources to resolve any gaps, misunderstandings or underperformance
    • Partner with client success managers to identify areas of opportunity to increase value with our clients
    • Increase customer spend through a combination of increased investment in new products and services or new ways to use our tools and resources  
    • Participate in key partnership timeline milestones including mid-contract reviews and annual renewal efforts to ensure Snagajob  and customer goals are accomplished
    • Meet or exceed monthly and quarterly new bookings (i.e., growth) targets
    • Work closely with other internal departments (implementation, customer support, finance, engineering) to ensure seamless customer experiences
    • Maintain CRM in timely, complete and accurate manner to account for all client interactions
    • Create tools, resources and presentation materials to facilitate the internal sale of our work to stakeholders
    • Provide the “voice of the market” to our product design org to ensure our new products meet the needs of current customers

    What You’ll Bring

    • Strong performance in a B2B account management or customer success capacity. Experience in a marketplace or technology environment preferred
    • Outstanding relationship building experience and communication skills 
    • Experience engaging multiple internal stakeholders to drive both internal and external decision making
    • Proficiency with one or more CRM systems
    • Innovative problem solver with ability to actively listen to and resolve customer issues
    • Exceptionally strong organization and time management skills 
    • A positive can-do attitude and self starter 
    • The ability to embrace change and a fast-paced growth culture 

    At Snagajob, we celebrate our differences in an inclusive workplace designed to support the things that make us individuals. Snagajob is proud to be an equal opportunity employer and we strongly encourage candidates from all different backgrounds and identities to apply. Each new hire gives us the opportunity to bring in a fresh new perspective to further diversify our company for the benefit of our employees, products and our community.

    Why Snagajob

    Snagajob offers a highly competitive compensation and benefits package including medical, dental, vision, life insurance, a 401k plan, health and fitness incentives, PTO, paid community service time, and a casual fun work environment with an award winning culture. What Snaggers love most is our commitment to work-life blend and the amazing leaders who are dedicated to helping their teams grow personally and professionally. Snagajob promotes a culture of community and support, so once a Snagger, always a Snagger. We pride ourselves on keeping it real and not being afraid to challenge the status quo.

    About Snagajob

    Snagajob, the country’s largest and fastest-growing platform for hourly work, connects more than 100 million registered job seekers with employment opportunities at 470,000 employer locations in the US and Canada. Snagajob’s mission is to put people in the right fit positions so they can maximize their potential and live more fulfilling lives. Through Snagajob, workers gain the flexibility of working when and where they choose while employers are assured every shift stays filled. For more information, visit www.snagajob.com or connect with us on LinkedIn, Instagram, Facebook and Twitter.

    To apply: https://grnh.se/9452bd0c1us

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